Accessibility Statement

We want as many people as possible to be able to use this website. That means you should be able to:

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• Zoom in up to 400% without text spilling off the screen

• Navigate most of the site using just a keyboard

• Use screen readers to access most content

• Adjust colours, contrast levels and fonts to suit your needs

 

We’ve also aimed to make the text as simple as possible to understand.

 

How accessible this website is

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We know some parts of this website are not fully accessible. Based on the latest accessibility monitoring report

(October 2025), the following issues have been identified and are not yet rectified:

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• The website does not reflow correctly at 400% zoom, requiring both horizontal and vertical scrolling to view

   content

• Some text has very low colour contrast against its background

• Images have alternative text that may be unclear, overly long, or misleading

• A linked image is missing alternative text

• A heading level is skipped, which may affect page structure and navigation

• Some text is very small and may be difficult to read

• Underlined text is used for emphasis and may be confused with links

• Icons or buttons have missing or empty alternative text

• The language attribute is missing or unclear

• Heading levels (H1, H2) are used inconsistently and may not follow a logical structure

• Unordered lists can lead to  unclear structure or semantic meaning

• Structural elements such as header, navigation, main content, footer, and generic regions are present

   but not clearly defined 

 

• Labels that help screen readers and keyboard users are inconsistent, including missing descriptions,

   too many tab stops, and unclear popups

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 We are actively working to address these issues and improve accessibility across the site.

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Feedback and contact information

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If you need information on this website in a different format like accessible PDF, large print, easy read,

audio recording or braille:

Email: communications@watford.gov.uk
We’ll consider your request and respond within 10 working days.

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Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems not listed above

or think we’re not meeting accessibility requirements, please email communications@watford.gov.uk.

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Enforcement procedure

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information

Watford Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies

(Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

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Compliance status:
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the

non-compliances listed above.